# Fresha Customer Service Reviews

Summary: Explore Fresha's customer service through real salon owner feedback on support quality, response times, and how issues are handled.

Source page: https://www.timetailor.com/timetailor-alternatives/fresha-customer-reviews

## Email support only

Fresha pros and cons

Fresha customer service currently provides free assistance exclusively through email.

While some users report receiving helpful responses, others find the lack of real-time communication frustrating, especially when facing urgent technical issues.

## Help articles

Fresha customer service

Fresha offers a searchable Help Center with a variety of self-serve articles covering account setup, booking, payments, and client management.

However, some salon owners find the content too limited or generic when dealing with more complex issues.

In cases where real-time assistance is needed, relying solely on help articles can be frustrating.

## Paid live chat and phone support

Fresha reviews complaints

Fresha's basic plan does not include free live chat or phone support. These are only available with a $14.95 monthly premium subscription.

Pricing increases with the number of active business locations, and the support isn't available globally.

## Best Fresha alternative

Fresha competitors

If you're looking for a new platform, the TimeTailor salon software stands out with something salon owners truly value!

Unlike competitors, where real-time support is locked behind paywalls and often unavailable in certain regions, our salon booking software gives you 24/7 access to expert help.

The best part? You don't have to pay for the support you deserve!

## Related TimeTailor Pages

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- [TimeTailor Alternatives](https://www.timetailor.com/timetailor-alternatives.md)
- [TimeTailor vs. Acuity](https://www.timetailor.com/timetailor-alternatives/acuity.md)
- [TimeTailor vs. Booksy](https://www.timetailor.com/timetailor-alternatives/booksy.md)
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- [Fresha Alternatives](https://www.timetailor.com/timetailor-alternatives/fresha.md)
- [TimeTailor vs. Fresha](https://www.timetailor.com/timetailor-alternatives/fresha-alternative.md)
- [Fresha Competitors](https://www.timetailor.com/timetailor-alternatives/fresha-competitors.md)
- [Fresha Reddit & Trustpilot Reviews](https://www.timetailor.com/timetailor-alternatives/fresha-reddit-reviews.md)
- [Fresha and Treatwell Connect Comparison](https://www.timetailor.com/timetailor-alternatives/fresha-treatwell-comparison.md)
- [Fresha Limitations](https://www.timetailor.com/timetailor-alternatives/fresha-limitations.md)
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