# Fresha for business? Summary: Discover fees, limitations, and challenges of using Fresha as your salon software and what alternative might serve your business better. Source page: https://www.timetailor.com/timetailor-alternatives/fresha-limitations ## Is Fresha free? Fresha pros and cons Fresha used to advertise itself as a free salon software option. As of 2025, the platform introduced a $9.95 monthly fee per team member in some regions, accompanied by additional costs and restrictions on live support, hardware, and branding features. ## Lack of custom branding and salon website control Alternatives to Fresha for hair salons Fresha provides each salon with a booking profile hosted on its platform, but it doesn't include a custom website, logo, domain, or advanced branding tools. For salons looking to build an online identity, this is a major limitation. You lose out on SEO optimization, direct brand traffic, and full content control. ## POS limitations and required hardware Salon appointment app Fresha offers a digital POS system, but to use it fully for in-person payments you're required to purchase their card terminal, priced at $499. There's no flexibility for third-party hardware or payment processors, effectively locking you into their ecosystem. ## Limited access to customer support Fresha customer service When choosing a salon booking software, customer support makes all the difference. Salon owners raised concerns that Fresha's live chat and phone support are only available with a monthly $14.95 premium plan. On top of that, email support can be slow, so not ideal when you're managing clients and need quick assistance. ## No 1:1 staff training Fresha reviews Fresha's onboarding is largely self-service. While there are help articles, videos, and community forums, there is no free 1:1 training for employees. For busy salon owners, this creates a time burden, because you end up becoming the trainer. Without guided onboarding, it's easy to miss features or make setup mistakes that affect the business. ## Fresha marketplace participation Fresha reviews complaints Marketplaces (our stance) are built to maximize their own profits, not yours! They constantly promote other salons to your clients, discourage loyalty, and attract deal hunters who chase discounts over quality. On top of that, high commissions, limited access to customer data, and rigid templates make it hard to grow meaningful relationships or stand out as a brand. ## Top Fresha alternative Fresha competitors Why trust TimeTailor as the best salon management software out there? ## Related TimeTailor Pages - [Free Salon Software](https://www.timetailor.com/index.md) - [Salon Software Pricing](https://www.timetailor.com/pricing.md) - [Free Salon Appointment Software](https://www.timetailor.com/salon-appointment-software.md) - [Free Salon Management Software](https://www.timetailor.com/salon-management-software.md) - [Salon Payment System](https://www.timetailor.com/salon-payment-system.md) - [Free Salon Website](https://www.timetailor.com/salon-website-builder.md) - [Free Salon Online Booking System](https://www.timetailor.com/salon-online-booking-system.md) - [Free Salon POS Software](https://www.timetailor.com/salon-pos-software.md) - [Free Salon Appointment App](https://www.timetailor.com/salon-appointment-app.md) - [Free Salon POS System](https://www.timetailor.com/salon-pos-system.md) - [Free Salon Scheduling Software](https://www.timetailor.com/salon-scheduling-software.md) - [Salon Service Menu](https://www.timetailor.com/salon-service-menu.md) - [Salon Software With No-Show Protection](https://www.timetailor.com/salon-software-no-show-protection.md) - [Salon Software Marketing](https://www.timetailor.com/salon-software-marketing.md) - [Nail Salon Software](https://www.timetailor.com/business-type/nail-salon-software.md) - [Barber Shop Software](https://www.timetailor.com/business-type/barber-software.md) - [Beauty Salon Software](https://www.timetailor.com/business-type/beauty-salon-software.md) - [Hair Removal Salon Software](https://www.timetailor.com/business-type/hair-removal-salon-software.md) - [Hair Salon Software](https://www.timetailor.com/business-type/hair-salon-software.md) - [Makeup Artist Software](https://www.timetailor.com/business-type/makeup-artist-software.md) - [Medical Spa Software](https://www.timetailor.com/business-type/medical-spa-software.md) - [Esthetician Software](https://www.timetailor.com/business-type/skincare-salon-software.md) - [Spa Software](https://www.timetailor.com/business-type/spa-software.md) - [TimeTailor Alternatives](https://www.timetailor.com/timetailor-alternatives.md) - [TimeTailor vs. Acuity](https://www.timetailor.com/timetailor-alternatives/acuity.md) - [TimeTailor vs. Booksy](https://www.timetailor.com/timetailor-alternatives/booksy.md) - [TimeTailor vs. Boulevard](https://www.timetailor.com/timetailor-alternatives/boulevard.md) - [Fresha Alternatives](https://www.timetailor.com/timetailor-alternatives/fresha.md) - [TimeTailor vs. Fresha](https://www.timetailor.com/timetailor-alternatives/fresha-alternative.md) - [Fresha Competitors](https://www.timetailor.com/timetailor-alternatives/fresha-competitors.md) - [Fresha Reddit & Trustpilot Reviews](https://www.timetailor.com/timetailor-alternatives/fresha-reddit-reviews.md) - [Fresha Customer Service Reviews](https://www.timetailor.com/timetailor-alternatives/fresha-customer-reviews.md) - [Fresha and Treatwell Connect Comparison](https://www.timetailor.com/timetailor-alternatives/fresha-treatwell-comparison.md) - [TimeTailor vs. GlossGenius](https://www.timetailor.com/timetailor-alternatives/glossgenius.md) - [TimeTailor vs. Mangomint](https://www.timetailor.com/timetailor-alternatives/mangomint.md) - [TimeTailor vs. Phorest](https://www.timetailor.com/timetailor-alternatives/phorest.md) - [TimeTailor vs. Shedul](https://www.timetailor.com/timetailor-alternatives/shedul.md) - [TimeTailor vs. Square](https://www.timetailor.com/timetailor-alternatives/square.md) - [TimeTailor vs. Treatwell](https://www.timetailor.com/timetailor-alternatives/treatwell.md) - [TimeTailor vs. Vagaro](https://www.timetailor.com/timetailor-alternatives/vagaro.md)