# Fresha Reddit & Trustpilot Reviews Summary: Explore Fresha pros and cons according to Trustpilot and Reddit users to discover the best salon software based on real experiences. Source page: https://www.timetailor.com/timetailor-alternatives/fresha-reddit-reviews ## Feature Highlights - Reddit user on r/smallbusiness, 3mo ago: I don't understand what upgrade there was, apart from the fact that starting in March, I will need to pay monthly fees for each staff member to have their calendars visible in the marketplace. While I can choose not to pay and opt out of this upgrade, it means clients cannot find us. - Reddit user on r/smallbusiness, 3mo ago: Does anyone here feel frustrated by the newly implemented charges that Fresha started? With these recent changes, I am cornered into agreeing with them. If I don't, my staff and I risk losing access to our calendars, we won't receive notifications for any new bookings, and we'll have to process refunds for clients who booked during that period manually. - Reddit user on r/behindthechair, 4mo ago: We manage two branches with a total of 60 employees, and our monthly costs for using Fresha will be close to $1000. This is quite expensive for us. For now, we'll skip online booking features. - Reddit user on r/behindthechair, 4mo ago: I manage a Canadian salon and our current booking appointment program is Fresha. We've enjoyed it, but it's no longer free. It'll cost about $220 a month. Something a little more affordable would be nice. - Trustpilot review, 1mo ago: I have requested someone to contact me since June 2nd and today is June 17th and no one reached me. They made me buy the software for 6000 AED and now they want to force us to pay a subscription fee for each staff member otherwise I will lose access to the software. - Trustpilot review, 1mo ago: In recent months, I've been paying over €150/month, once all the hidden transaction fees and service charges are added, and that's without any change in my client base. This includes a €0.25 charge per transaction, even for returning clients who book directly. - Trustpilot review, 3mo ago: I get charged so much money from the marketplace bookings that I'm actually out of pocket once they take their commission due to my product cost. - Reddit user on r/esthetics, 4mo ago: Fresha used to be free, but now they will be charging per bookable team member a month on top of the 20% Fresha client fee. You also will have to pay extra for certain features, which I think should be free. - Trustpilot review, 1mo ago: Fees are charged misleadingly, especially with the New Customer Introduction Fee. This fee is charged even if customers were introduced to the salon by the salon's Google, Facebook, Instagram, as well as word-of-mouth who have already been regular customers. This is not right since those advertising portals belong to the salon. - Trustpilot review, 2mo ago: I was told that in order to be visible on the Fresha marketplace I would need to manage my listing by sharing existing client data including client email addresses. I refused to do this because my past and current clients didn't come through Fresha. - Trustpilot review, 2mo ago: You pay £12-15/month thinking you're boosting Google reviews. But clients are actually pushed to leave reviews on Fresha's own platform, not on Google. - Trustpilot review, 3mo ago: Fresha scrapes google for your Business Information and displays it as their own and then lists services the customer can view for purchase through their own website. - Trustpilot review, 2 weeks ago: It's now been several days since we reported the issue. We've received no written response explaining the resolution, the root cause, or how Fresha will prevent this from happening again. - Trustpilot review, 3 weeks ago: The lack of personalized assistance and understanding of my unique circumstances has left me at a standstill, feeling undervalued as a partner. I hope that Fresha will improve its customer service and communication, as it is essential for the growth and success of new businesses like mine. - Reddit user on r/smallbusinessuk, 10mo ago: I had to keep checking the app myself. I also sent a letter to the HQ customer services first class recorded since they didn't reply to my emails for 9 weeks and they never acknowledged or responded to it. - Reddit user on r/smallbusinessuk, 10mo ago: My emails won't even deliver to their customer service anymore I'm not sure what to do! I might write a letter to the head office? - Reddit user on r/smallbusinessuk, 1y ago: They are holding my money at the moment and I can't get it back. They don't reply to any emails or social media messages and they don't have any phone number whatsoever to call for help. - Trustpilot review, 2 weeks ago: Saying we are booked when we are quiet, I've lost heaps of clients because of Fresha, not to mention they started billing us per staff member without a warning. It's supposed to be free. - Reddit user on r/eyelashextensions, 3mo ago: I have added my new business to Fresha a couple of weeks ago, but I cannot find it when I search for services in the area. It doesn't even show up on the map, even though 2 of my clients have left 5 star reviews! - Reddit user on r/massagetherapists, 3mo ago: The app is really lacking in a lot of ways, I only use it to check my schedule and everything else I do on the laptop. They're also UK based and get the date of Thanksgiving wrong and automatically block out chunks of December assuming we get vacation time like they do. - Trustpilot review, 6mo ago: Was unable to get my business verified because for some reason the verification email just would not send, even though the correct email address was entered. Message customer service took 3 days for someone to get back to me with a generic response. ## Related TimeTailor Pages - [Free Salon Software](https://www.timetailor.com/index.md) - [Salon Software Pricing](https://www.timetailor.com/pricing.md) - [Free Salon Appointment Software](https://www.timetailor.com/salon-appointment-software.md) - [Free Salon Management Software](https://www.timetailor.com/salon-management-software.md) - [Salon Payment System](https://www.timetailor.com/salon-payment-system.md) - [Free Salon Website](https://www.timetailor.com/salon-website-builder.md) - [Free Salon Online Booking System](https://www.timetailor.com/salon-online-booking-system.md) - [Free Salon POS Software](https://www.timetailor.com/salon-pos-software.md) - [Free Salon Appointment App](https://www.timetailor.com/salon-appointment-app.md) - [Free Salon POS System](https://www.timetailor.com/salon-pos-system.md) - [Free Salon Scheduling Software](https://www.timetailor.com/salon-scheduling-software.md) - [Salon Service Menu](https://www.timetailor.com/salon-service-menu.md) - [Salon Software With No-Show Protection](https://www.timetailor.com/salon-software-no-show-protection.md) - [Salon Software Marketing](https://www.timetailor.com/salon-software-marketing.md) - [Nail Salon Software](https://www.timetailor.com/business-type/nail-salon-software.md) - [Barber Shop Software](https://www.timetailor.com/business-type/barber-software.md) - [Beauty Salon Software](https://www.timetailor.com/business-type/beauty-salon-software.md) - [Hair Removal Salon Software](https://www.timetailor.com/business-type/hair-removal-salon-software.md) - [Hair Salon Software](https://www.timetailor.com/business-type/hair-salon-software.md) - [Makeup Artist Software](https://www.timetailor.com/business-type/makeup-artist-software.md) - [Medical Spa Software](https://www.timetailor.com/business-type/medical-spa-software.md) - [Esthetician Software](https://www.timetailor.com/business-type/skincare-salon-software.md) - [Spa Software](https://www.timetailor.com/business-type/spa-software.md) - [TimeTailor Alternatives](https://www.timetailor.com/timetailor-alternatives.md) - [TimeTailor vs. Acuity](https://www.timetailor.com/timetailor-alternatives/acuity.md) - [TimeTailor vs. Booksy](https://www.timetailor.com/timetailor-alternatives/booksy.md) - [TimeTailor vs. Boulevard](https://www.timetailor.com/timetailor-alternatives/boulevard.md) - [Fresha Alternatives](https://www.timetailor.com/timetailor-alternatives/fresha.md) - [TimeTailor vs. Fresha](https://www.timetailor.com/timetailor-alternatives/fresha-alternative.md) - [Fresha Competitors](https://www.timetailor.com/timetailor-alternatives/fresha-competitors.md) - [Fresha Customer Service Reviews](https://www.timetailor.com/timetailor-alternatives/fresha-customer-reviews.md) - [Fresha and Treatwell Connect Comparison](https://www.timetailor.com/timetailor-alternatives/fresha-treatwell-comparison.md) - [Fresha Limitations](https://www.timetailor.com/timetailor-alternatives/fresha-limitations.md) - [TimeTailor vs. GlossGenius](https://www.timetailor.com/timetailor-alternatives/glossgenius.md) - [TimeTailor vs. Mangomint](https://www.timetailor.com/timetailor-alternatives/mangomint.md) - [TimeTailor vs. Phorest](https://www.timetailor.com/timetailor-alternatives/phorest.md) - [TimeTailor vs. Shedul](https://www.timetailor.com/timetailor-alternatives/shedul.md) - [TimeTailor vs. Square](https://www.timetailor.com/timetailor-alternatives/square.md) - [TimeTailor vs. Treatwell](https://www.timetailor.com/timetailor-alternatives/treatwell.md) - [TimeTailor vs. Vagaro](https://www.timetailor.com/timetailor-alternatives/vagaro.md)