Fresha Customer Service Reviews

Looking for the best salon software? Find out how salon owners rate Fresha's customer support so you can make an informed decision.

Fresha pros and cons

Email support only
fresha competitors

Fresha customer service currently provides free assistance exclusively through email.

While some users report receiving helpful responses, others find the lack of real-time communication frustrating, especially when facing urgent technical issues.


fresha reviews complaints

Fresha customer service

Help articles

Fresha offers a searchable Help Center with a variety of self-serve articles covering account setup, booking, payments, and client management.

However, some salon owners find the content too limited or generic when dealing with more complex issues.

In cases where real-time assistance is needed, relying solely on help articles can be frustrating.

Fresha reviews complaints

Paid live chat and phone support
fresha customer service

Fresha's basic plan does not include free live chat or phone support. These are only available with a $14.95 monthly premium subscription.

Pricing increases with the number of active business locations, and the support isn't available globally.

Fresha competitors

Best Fresha alternative

If you're looking for a new platform, the TimeTailor salon software stands out with something salon owners truly value!

Unlike competitors, where real-time support is locked behind paywalls and often unavailable in certain regions, our salon booking software gives you 24/7 access to expert help.

The best part? You don't have to pay for the support you deserve!

Send your details - we do the rest!

We offer all you need for a thriving salon: website & logo creation, instant profile setup, 1:1 staff training payment system integration, intuitive appointment management, and more!

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