Frequently Asked Questions About The Team Management Features

1. How do I add team members to the system?

To begin using the salon management software for your team, all you have to do is go to the Team section and click on Add:

From there, you can add their name, job title, and whether they perform services or not. If they do, the next steps are to assign the services they provide, set the working hours, and enter their email address and access level. They can then activate the account via email:

2. How do I set up a team member profile?

Once the account has been set up and they accepted the invitation via email, they can start using the salon booking software! Additionally, you can now add a profile image, contact information (phone number, email address), and set up their public profile (display name and job title).

3. How do I edit the working hours of a team member?

To edit the working hours of a specific team member, go to the Team section and click on their profile:

Navigate to the Schedule section and click on See All. From there, you can edit their working hours as needed:

4. Can I assign different access levels?

Of course! When you add or edit a team member, you can choose what they’re allowed to see and do inside the salon management system. You can grant them owner, manager, expert, or receptionist level access, protecting your data and keeping everyone focused on their role.

5. Can I restrict access to financial data or client records?

Yes! You can restrict access to sensitive information like financial data and client records. The owner has full access to everything, the manager can see bookings and client info, but has limited or partial access to financial information, the expert can access the calendar and appointments, and the receptionist can create and manage bookings by seeing basic customer info. It’s all up to you!

6. Can team members manage their own schedules?

Absolutely! Each team member gets their own account and can view and edit appointments depending on their role and access level.

7. Can I add time off to the calendar?

Yes! You can do this by going to the Team section, navigating to Schedule, clicking Add, and selecting Add time off:

From there, you can select a team member and choose their break time (including a full day if needed).

8. Can I add buffer time to services performed by my stylists?

Of course! You can customize the buffer time for each service so your stylist has a break before their next appointment. Just go to Services, select the one you want to edit, navigate to Settings, and make sure the “Blocked time after” option is on:

If there are multiple services with buffer time in the same appointment, the buffer times are summed up and added at the end, allowing the customer to move from one service to the next.

If there are multiple services with buffer time performed by different experts, each expert gets the buffer time associated with the service they perform.

9. Can the system prevent double bookings for staff?

Yes, TimeTailor is designed to prevent double bookings for staff! Our salon management software uses a centralized calendar, so once a time slot with a certain expert is booked, it is no longer available to others.

10. Can I assign services to specific employees?

Absolutely! This is part of the onboarding process, and you can always update the information by going to the Team section, selecting a team member, and editing their Services:

11. Can I set expert-based prices and durations?

Absolutely! Once a new service is added to the service menu and the experts who perform it are assigned, price and duration for each option can be customized inside Team:

12. Can I set recurring schedules?

Yes! You can configure a different schedule for each expert, with schedules repeating weekly, every 2 weeks, or every 3 or 4 weeks. You can also add exception days, and the calendar will clearly display each expert’s availability.

To set up a customized schedule, go to Team, Schedule, click on the area displaying the working hours, and select Edit Schedule:

From there, to set a schedule that differs from the default working hours, click on Change:

Next, select Create new, choose the option that works best for you, set the working hours for each week according to your needs, click Save, and it’s all set:

13. How do I add my receptionist to the account?

After you go to the Team section and click on Add, make sure the “Performs Services” option is unchecked. Afterward, just select “Receptionist” as the access level, and you’re done!

14. How can I update the details of my team members?

You can update any information by going to the Team section and selecting a team member!

15. Can I access reports for my team members?

Yes! Inside the Reports section, you can click on Team to view sales, services performed, average service revenue, available hours, and booked hours per team member:

16. Does my team get notified when we have a new appointment?

Yes! Team members get notified when there’s a new appointment or schedule change. This feature ensures everyone remains up to date without relying on direct communication.

17. Is there a mobile app for staff?

Your staff can manage everything they need from their phone or tablet once they’ve been added to the team by using the TimeTailor app. No need for extra platforms or hardware!

18. How do I remove team members from the system?

If you need to remove a team member, go to the Team section, open the settings, and click on Delete: